Refund Policy
When a Rapduo pack or plan can be refunded, when it cannot, and what happens when a video fails.
2026/09/30
Overview
This Refund Policy explains when a purchase on Rapduo can be refunded, when it cannot, and what happens when a video fails. It forms part of our Terms of Service.
Two things about Rapduo shape this policy. The videos you buy are added to your balance the moment you pay. And any purchase immediately unlocks every video your account has made, in full and with downloads. So whether a payment can be refunded depends on what kind of purchase it was, how long ago you paid, and how much of it you have used.
Failed videos are not a refund case
If a video fails — the AI model provider refuses it, returns an error, or does not deliver it — the video you set aside for it is returned to your balance automatically. You are not charged for it, and you do not need to contact us.
This includes the free video: if it fails, it is returned and you can try again.
You only need this policy for money you have paid, not for a video that failed.
Plans
A plan (Creator or Pro) is one month of videos, paid once in advance. It does not renew automatically, so you are never charged for a month you did not buy.
A plan payment can be refunded if both of the following are true:
- You ask within 3 days of paying, and
- You have not used any videos from that plan.
Once a video has been made from a plan, it has been made with compute we have already paid for, so the payment is final. Your free video lets you see what Rapduo makes before you buy.
Not refundable:
- A plan from which you have made any video, however early in the month you made it.
- Videos from a plan month that you did not use before the month ended. They lapse and are not refunded.
- Videos left in a plan month that you replaced by buying another month.
When we refund a plan payment, the videos left from that month are removed from your balance.
Packs
Packs are not refundable. Videos from a pack never expire, so you lose nothing by keeping them and using them later. Your first video is free, so you can see what Rapduo makes before you pay; if you are still unsure, buy the smallest pack first.
When any purchase can be refunded
Whatever you bought, we refund it in full if:
- You were charged twice for one purchase — for example by paying on two checkout pages at once. We refund the extra charge.
- You paid, but the purchase never reached your account — the videos were not added or your videos were not unlocked — and we cannot put it right by adding them.
The free video
The free video has no cash value. It cannot be refunded or exchanged for money or for paid videos.
Accounts closed for a breach
If we close an account for a breach of our Terms of Service, the videos left in it are forfeited and payments are not refunded.
How to request a refund
- Email [email protected] from the address on your Rapduo account.
- Include the date of the payment, the amount, and the order number from your Waffo receipt if you have it.
- Tell us briefly why you are asking.
We reply to refund requests within 3 business days. Approved refunds go back to the original payment method. Card refunds are processed by your bank and usually arrive within 3–10 business days.
Packs and plans are sold by Waffo Pancake, the merchant of record, so the charge appears on your statement as "WAFFO" or "WAFFO PANCAKE", and Waffo issues the refund. If you cannot resolve a problem with us, you can also contact Waffo through its consumer portal.
Chargebacks
Please write to [email protected] before disputing a charge with your bank. A refund we approve directly is faster than a chargeback.
Statutory rights
Nothing in this policy limits rights you have under the consumer law that applies to you. If that law gives you a stronger right than this policy does, that law wins.
Changes to this policy
We may update this Refund Policy. The date at the top of this page shows when the current version took effect, and the version in force when you paid is the one that applies to that payment.